No Internet access? Don't panic, we're here!

If you can access Quantic Telecom's websites, but not all the others, the solution is often to reconnect to the access portal. The redirection is usually automatic but it's possible to have to visit manually via https://auth.quantic-telecom.net.

If the access portal https://auth.quantic-telecom.net doesn't load with Safari, clear your browser's cache. Also try another browser (Chrome, Firefox, Safari). You can of course return to your usual browser once your device has been authenticated.

If you can't access any website…
Check that your network cable is correctly plugged between your computer and your apartment's network plug or between your Quantic Box and the network plug. It may seem obvious but small discontinuation are possible, especially with plug a little bit damaged or an old cable. Push the cable into the plug until you heard a clic.

Eventually, perform a « cross-matching test », i.e. :
- test your wired connection (without going through a router) with another cable
- test your wired connection (without going through a router) with another USB Ethernet adapter (if available)
- testing your wired connection (without going through a router) on another socket (you can connect to any network socket in any residence on the NHI campus)
- ask another subscriber to test their wired connection.

These different tests will help determine the origin of your problem.

If the problem remains, and after you made sure your computer and your cable work, you can contact us, in english or in french  by opening an assistance request in your customer area. Notice that if a technician take action at your place and the problem is your responsability, the operation will be charged 35€.