If your wall socket seems faulty, you can ask us to replace it by sending us a photo. If the damage is confirmed, we can send you a repair kit comprising a new plug, a bracket and a screwdriver.
To replace your wall-mounted network socket, you need to cut the cables flush with the old socket (once it has been removed from the wall) and follow wiring diagram B (i.e. the orange and white cable should be on slot 1, the orange cable on slot 2, the green and white cable on slot 3 and the green cable on slot 6 - the other cables should be on the slots corresponding to their color).
As the cable colors of your installation may differ from those of the video, please find enclosed an image showing the color correspondences. Cable matching Here's a link to a video that will show you how to make the replacement : https://www.youtube.com/watch?v=FvMLx6n6gZ4
